Building Resilient IT

Stephan brings over 30 years of experience in software development, IT operations, and service management. He has held various leadership roles, including COO Insights & Data at Capgemini Germany and Senior Vice President of Global Quality Processes at T-Systems International. With expertise in offshore and nearshore operations, crisis and turnaround management, and de-escalation in large-scale service engagements, Stephan is a seasoned professional in managing global IT operations and transformation projects. He is also the author of "Zero Outage", a key publication in IT service reliability and the founder of the Zero Outage Industry Standard Association.

Thomas Hecht has more than 10 years of professional experience and 3 degrees from universities of applied sciences in the fields of corporate security and risk management, as well as information security and IT security. Through research activities and professional activities in an energy company, Thomas was also able to gain experience in the field of OT security. He has worked for various companies in the field of information security management that have either purchased ICT services or provide such services. For more than 4 years now he has been working for Deutsche Telekom, managing the Enterprise Security Architecture for Reliable ICT Service (ESARIS) for the global Enterprise IT service provider T-Systems. For over 1 year he has been leading the international team responsible for this. ESARIS was made mandatory in T-System a few years ago and has become an industry standard as part of the Zero Outage Industry Standard (ZOIS).