Summit ZOIS

In cooperation with:

Unleash Modernization

Harnessing IT Quality Governance as Your Catalyst for Change

Partners:

Media partner:

São Paulo,
8 - 10 Oct. 2024

The ZOIS Executive Summit in São Paulo, Brazil, kicked off with an exclusive dinner, followed by an all-day conference on October 9th, 2024. With over 400 attendees representing 125 companies, the event was a great success, packed with insightful keynotes, breakout sessions and inspiring discussions. It gave all attendees ample opportunities for networking throughout the day.

A big thank you to our sponsors and partners, and special thanks to Itaú Unibanco for their invaluable cooperation in making the summit possible!

Speakers

Stephan Kasulke
Stephan brings over 30 years of experience in software development, IT operations, and service management. He has held various leadership roles, including COO Insights & Data at Capgemini Germany and Senior Vice President of Global Quality Processes at T-Systems International. With expertise in offshore and nearshore operations, crisis and turnaround management, and de-escalation in large-scale service engagements, Stephan is a seasoned professional in managing global IT operations and transformation projects. He is also the author of "Zero Outage", a key publication in IT service reliability and the founder of the Zero Outage Industry Standard Association.

Stephan Kasulke

Founder of Zero Outage Industry Standard Ltd.

Augusto Nellessen

Augusto Nellessen

IT Superintendent at Itaú Unibanco

Andrea Fodor

Andrea Fodor

CEO, Hitachi Vantara Brazil

Iosif Itkin
Iosif Itkin is a co-founder & co-CEO of Exactpro, an independent provider of software testing services for financial sector organisations. Founded in 2009, Exactpro employs over 450 specialists. Among other things Iosif is responsible for the AI Testing strategy and trading systems reliability research. He holds a MSc degree in Theoretical Physics.
In his professional career, Iosif has held many technology roles: software developer, performance testing department lead, technology architect, VP of technology – on a number of global financial industry initiatives. Iosif’s expertise at the intersection of high-availability systems and capital markets has enabled him to successfully facilitate technology transformations within exchanges, investment banks and clearing and settlement organisations in London, New York, Milan, Singapore, Sydney and other major financial centres.

Iosif Itkin

CEO & co-founder, Exactpro

Klaus Reile

Klaus Reile

Senior Director, Customer Success EMEA & LATAM at NetApp Germany

Thomas Hecht
Thomas Hecht has more than 10 years of professional experience and 3 degrees from universities of applied sciences in the fields of corporate security and risk management, as well as information security and IT security. Through research activities and professional activities in an energy company, Thomas was also able to gain experience in the field of OT security. He has worked for various companies in the field of information security management that have either purchased ICT services or provide such services. For more than 4 years now he has been working for Deutsche Telekom, managing the Enterprise Security Architecture for Reliable ICT Service (ESARIS) for the global Enterprise IT service provider T-Systems. For over 1 year he has been leading the international team responsible for this. ESARIS was made mandatory in T-System a few years ago and has become an industry standard as part of the Zero Outage Industry Standard (ZOIS).

Thomas Hecht

Senior Security Manager, Deutsche Telekom Cyber Security Austria

Erico Mendonça

Erico Mendonça

Pre Sales Engineer, SUSE Brazil

Flavio Gussi

Flavio Gussi

Pre Sales Engineer, SUSE Brazil

Paul Gerrard
Paul is a well-known consultant and international speaker. He won the EuroSTAR Testing Excellence Award in 2010 and the inaugural TESTA Lifetime Achievement Award in 2013. Additionally, he was honoured with the ISTQB Testing Excellence Award in 2018. His interests include professionalism in testing, understanding how software professionals think and communicate, and the application of ML/AI in software development. He is the founder of the Test Engineering Society in the UK.

Paul Gerrard

Software Consultant, Author, Teacher and Coach, Founder of Test Engineering Society

Danilo Freitas

Danilo Freitas

ITSM Senior Manager, Teacher, Podcaster, Itaú Unibanco

Vanderlei Guimaraes

Vanderlei Guimaraes

SME ITSM Specialist, Itaú Unibanco

Alex Salgado

Alex Salgado

CRO, Vivo

Mark Smalley

Mark Smalley

IT Consultant at NTT

Leonardo Sepulcri

Leonardo Sepulcri

Head of Innovation & AI Impact at GFT Technologies

Jonatas Leandro

Jonatas Leandro

VP of Business, GFT

Ricardo Mucci

Ricardo Mucci

CEO of Cisco Brazil

Eduardo Rodrigues

Eduardo Rodrigues

Senior Enterprise Solutions Architect at AWS

Bala Rajaraman
Bala Rajaraman is currently an IBM Fellow and VP in IBM’s Infrastructure Division focusing on Technology Lifecycle Services. His current responsibilities include strategy and development of AI-based solutions for large scale support and services offerings and delivery processes. He is also a contributor to the strategy and architectural directions in the evolution of IBM’s hybrid cloud platforms and solutions. In the past he has been involved in various aspects of public and private cloud computing, Kubernetes container platforms, systems management, DevOps, IBM z, and enterprise middleware. His areas of professional interest include cloud computing, automation, networking, systems performance, and availability/resiliency of large systems. He holds over 25 patents in these areas. He received a Ph.D. in Computer Engineering from Clemson University, South Carolina, and a Master’s degree in computer engineering from Drexel University, Philadelphia.

Bala Rajaraman

IBM Fellow

Christian Luiz Oliveira Souza

Christian Luiz Oliveira Souza

Platform Engineering Manager at Itaú & Head of Product Adoption at Stakspot

Christopher James Scott Gellen

Christopher James Scott Gellen

Group Product Manger at Itaú Unibanco

Erik Melchör
Erik Melchor, 44 years old, 20 years married to Tais and father of Antonio. IT professional for more than 20 years of experience, working at T-Systems since 2012, where he was part of responsible team for deploying Zero Outage deployment in Brazil. Erik is CISO and CIO of T-Systems Brazil, being in charge of Zero Outage Security. On his IT journey he had worked as IT Consultant, Program Manager, IT Architect, Head of Quality and Project areas. Zero Outage Culture is a huge step forward on Quality & Security Governance, Operational Stability and Customer Centricity.

Erik Melchör

CIO &CISO at T-Systems do Brasil

André Palma

André Palma

CEO of Zup

Edgar R. Sandi
With over two decades of experience in IT, Edgar has witnessed significant changes, the emergence of new technologies, and the decline of others. Currently, among other activities, he seeks to understand which technologies are most important and how we should move forward. At iFood, Edgar works as an Engineering Manager, leading three teams dedicated to cloud governance and platform, core systems, and identity.

Edgar R. Sandi

Engineering Manager at iFood

Agenda

08.10.2024 Exclusive ZOIS Members-only Dinner
09.10.2024 A day full of inspiring speeches and panels designed to foster collaborative discussions.
08:00-09:00 Registration
Coffee & Petit Four
09:00-09:05 Welcome
09:05-09:35 The Birth of the Zero Outage Industry Standard Association
Keynote speech by Stephan Kasulke, Founder of Zero Outage Industry Standard Association (ZOIS)
09:35-10:05 IT Quality Governance as a booster to innovation
Opening speech by Augusto Nellessen, IT Superintendent at Itaú Unibanco
10:05-10:35 IBM AI - Envisioning the Next Generation of Support, by Bala Rajaraman, IBM Fellow
10:35-11:05 Tea & Coffee Break
11:05-12:30 The complexity of implementing a quality culture in digital products – Panel discussion moderated by Augusto Nellessen

Panelists:
Andrea Fodor, CEO of Hitachi
Alex Salgado, CRO of Vivo
André Palma, CEO of Zup
Jonatas Leandro, VP of Business at GFT
Ricardo Mucci, CEO of Cisco Brazil
Eduardo Rodrigues, Senior Enterprise Solutions Architect at AWS
12:30-13:50 Lunch
13:50-14:00 Prize Draw
14:00-14:50 What Testers Need from AI - A Message to Tool Vendors
Paul Gerrard, Software Consultant, Author, Teacher and Coach, Founder of Test Engineering Society. MORE.
14:50-15:20 Quality Products Itaú: Error Budget and Stackspot

Error Budget: The Path to Operational Resilience - Challenges, Insights and Results from the Journey at the Largest Bank in Latin America, by Christopher James Scott Gellen, Group Product Manager at Itaú Unibanco

Transforming Software Development with Stackspot - Empowering Teams to Focus on What Truly Matters, by Christian Luiz Oliveira Souza, Platform Engineering Manager at Itaú & Head of Product Adoption at Stakspot
15:20-15:50 Tea & Coffee Break
Parallel Breakout Sessions:
15:50-16:20

PEOPLE (Part 1): AI is the Future! How does this impact People? by Klaus Reile Senior Director, Customer Success EMEA & LATAM at NetApp Germany. MORE.
- to be continued after the break

PROCESSES: Highway to modernization: increasing velocity with intelligence and data driven risk assessment. by Vanderlei Guimaraes, SME ITSM Specialist and Danilo Freitas, ITSM Senior Manager at Itaú Unibanco
PLATFORMS: Zero Outage, Operational Resilience, AI and Software Testing by Iosif Itkin, CEO & Co-founder at Exactpro SECURITY: How T-Systems leverages ZOIS and ESARIS to meet and exceed customer expectations by Thomas Hecht, Senior Security Manager at Deutsche Telekom Cyber Security Austria and Erik Melchör, CIO &CISO at T-Systems do Brasil. MORE.
16:35-17:05

PEOPLE (Part 2):AI is the Future! How does this impact People? by Klaus Reile Senior Director, Customer Success EMEA & LATAM at NetApp Germany. MORE.
- continuation of the session

PROCESSES: Zero Outrage: better user experience and more business impact from IT services by Mark Smalley, IT Consultant at NTT
PLATFORMS: AI Impact with aplication of AWS Bedrock at GFT, by Leonardo Sepulcri, Head of Innovation & AI Impact at GFT TechnologiesSECURITY: How Rancher and NeuVector Elevate IT Governance in Kubernetes, by Flavio Gussi and Erico Mendonça, Pre Sales Engineers at SUSE
17:20-17:50 From Zero to 100 million: iFood's Journey of resilient enginnering - Edgar R. Sandi, Engineering Manager at iFood. MORE.
17:50-18:00 Prize Draw & Closure
18:00 Farewell drinks on rooftop
10.10.2024 Exclusive ZOIS Members-only Tour of Itaú Unibanco data center in Mogi Mirim, São Paulo

Photos from the Summit

ZOIS MEMBERS:

1552 1506 1358 1199
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